Receipts, prices and returns
Small habits that make customers come back.
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📌What you need to know
- A receipt protects you as much as the customer — it is your record of the sale.
- VAT-registered businesses must issue VAT invoices through GRA's E-VAT system or approved software.
- Prices that change at the counter lose customers' trust.
- A customer whose complaint is handled well often becomes your most loyal one.
⚠️Common mistakes
Not giving receipts "to save paper".
Charging more than the displayed price.
Making up the returns policy on the spot.
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Tip. Ask happy customers for a WhatsApp review or a referral — it is the cheapest marketing there is.